Received 
These requests have been received by the provider and are awaiting review or action on the provider's end.  

In Progress 
These requests have been received and are actively being worked on by the provider. ChartX cannot give status updates on the requests as the provider is the one that fulfills the requests and not ChartX.  

Payment Pending 
These requests have been accepted by the provider and are awaiting payment before the records are immediately downloadable. 

Pending Shipment 
These mail delivery requests have been paid for by the requestor and are awaiting shipment from the provider. They have been notified of payment and will ship them as soon as possible. When they have mailed them out, there will be a Mail Delivery date in the request and it will close it out.  

Download Available 
These requests have been paid in full by the requestor, and the requested records are available for download. 

Rejected: Action Required 
These requests have been rejected by the provider and require your next action. You may resolve the issue or request a refund. If an affidavit of no patient records is an option for the provider, you will see that option here. All rejections must be addressed within 30 days, or they will be forfeited and closed out.  

Cancelled 
These requests have been cancelled by the requestor and cannot be reversed. Any requests must be re submitted if this was done in error.  

Refunded 
These requests have been refunded, and the funds are being returned to your company via check. Please allow up to 30 days from the date the refund was requested for processing.